FAQ - Membership and Pricing

FAQ - Membership and Pricing

Are there membership fees?

No. Everyone is considered a member when they have a valid Mindful Pilates package i.e. the pay-as-you-go Credit Packs or our 12 months subscription Monthly Credit Pass.
 

How can I buy the class packages?

If you’ve already learned about both the studio classes and online classes , Visit our pricing and choose the packages that works for you.
 
You can find our purchase terms and conditions in the next few questions. Be sure to read through our FAQ info regarding class credits and bookings & cancellations  before you proceed with the purchase.
 

Will my membership or subscription plan be automatically renewed?

No, if you have purchased the Pay-as-you-go “Credit Pack”.
 
Yes, if you have purchased the “Monthly Credit Pass” e.g. “MP 20 Credits Monthly”. All Monthly Credit Passes are on 12 months subscription commitment. A valid credit card is needed for setting up auto-pay, and the monthly billing cycle is on the same day each month determined by your purchase date.
 
At the online store checkout, you can choose when to start your first class and your 12 months membership will begin on your first visit.
 

How do I cancel my monthly subscription plan?

All our monthly subscription plans are on a fixed 12-month auto-pay contract and it will automatically renew after the 12-month term is over.
 
If you wish to cancel your membership or switch to a different pass after 12 months, please write to us at info@mindfulpilates.com.hk with a minimum of 14 days prior the start of the next billing cycle.
 
Once confirmed, any membership change you have requested will be applied to your upcoming billing cycle.
 
Note that once a contract is terminated, all associated unused credits will expire accordingly.
 
If you’re on our 12-month “Monthly Credit Pass”. No cancellations can be made during the commitment period but you may transfer the remainder of the package to a family member or a friend. If you have any questions about this, feel free to contact us here.
 

I am not ready to commit to a monthly subscription plan, what other options do I have?

You could purchase our pay-as-you-go “credit pack” according to your needs. Click here to view the list of packs.
 

I want to sign up, but none of the class packages listed suits me, what should I do?

No worries. If you cannot find a package that suits you, feel free to contact us at info@mindfulpilates.com.hk. We’ll be happy to cater something specially for you.
 

What is your refund policy?

All purchased products, class packages or contracts are non-refundable.
 
To transfer a valid package or contract to a family or friend, please contact our team at info@mindfulpilates.com.hk, or send us a message at 6620 7050. 
 
For products exchange, all items must be unused and returned in its original packaging and condition.
 

Is there a class cancellation policy or penalty charge?

Students are responsible to book and manage their group class bookings online, while all private appointments shall be directly arranged with the reception.
 
All appointments, reservations or bookings can be cancelled or reschedule up to 24 hours before the class starts time.
 
Any cancellation made with less than 24-hour notice is treated as late cancellation.
 
In the case of no show or late cancellation, the credits used on such appointments, reservations or bookings are deemed used.
 
Read more in our FAQ on Bookings & Cancellation.
 

What are the benefits to becoming a Mindful Pilates’ member?

We partner with like-minded business around Hong Kong and bring you perks all year round. You can also enjoy members’ discount to purchase products, attend workshops and events that are hosted by us.
 
We will be introducing a Member’s Area by end of 2020. Here you will be able to log-in and get access to a fantastic array of video’s to learn & practice Pilates and mindful movement anywhere anytime! The Members Area will be updated with fresh content regularly. Interested to become our member? Contact us.
 

Where can I find the Terms and Conditions or package purchase policy?

The package policy and contract agreement terms are listed on Mindbody at the bottom of the checkout page when you make your purchase.

 

FAQ - Membership and Pricing

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